Tawk.to vs ProProfs

Tawk.to vs ProProfs

A detailed comparison of features and pricing to help you choose the right solution.

Detailed comparison between Tawk.to and ProProfs. This comparison table shows which features are supported by each product.

• Highest Plan: Tawk.to Free + add-ons, ProProfs $99 / mo / user. Highest monthly plan as displayed on the pricing page
• Chat Seat Included: Tawk.to Unlimited, ProProfs 1. Number of seats included in the highest plan
• Additional seat: Tawk.to Free, ProProfs $99 / mo / user. The cost for each additional seat added to the monthly bill
• Contacts: Tawk.to Unlimited, ProProfs Unlimited. Number of contacts allowed for the plan
• Annual billing for 10 users: Tawk.to Free + add-ons, ProProfs $23,760. Total yearly price to be paid
• Cloud-hosted: Tawk.to supports, ProProfs supports. Platform that works in the browser, no need to download any software
• Mobile apps: Tawk.to supports, ProProfs supports. Ability to work from Android or iOS
• Desktop apps: Tawk.to supports, ProProfs supports. Ability to install dedicated software for Windows and MacOS
• Customers' ratings: Tawk.to supports, ProProfs supports. Measure customers' satisfaction through dedicated surveys
• Routing rules: Tawk.to supports, ProProfs supports. Route and assign conversations manually or automatically between teams
• Facebook, Twitter, Instagram, Email & WhatsApp: Tawk.to does not support, ProProfs does not support. Centralize inbound messages from messaging apps
• Private notes & mentions: Tawk.to supports, ProProfs supports. Collaborate in real-time with teammates
• Reminders: Tawk.to supports, ProProfs supports. Setup alerts to follow up on specific cases
• API: Tawk.to supports, ProProfs supports. Build custom behaviors through dedicated APIs
• Visitor banning: Tawk.to supports, ProProfs supports. Ban abusive visitors or customers from contacting you
• File sharing: Tawk.to supports, ProProfs supports. Share files through multiple channels
• Canned responses: Tawk.to supports, ProProfs supports. Access templated messages from a shared library
• Contact form: Tawk.to supports, ProProfs supports. Add a contact form on your website
• Customer portal: Tawk.to supports, ProProfs supports. Centralize tickets into an individual view for each customer
• Shared email: Tawk.to does not support, ProProfs supports. Make your email aliases and shared mailbox collaborative
• Visitors details: Tawk.to supports, ProProfs supports. Get visitors' details when you receive a message
• Javascript integration: Tawk.to supports, ProProfs supports. The website chat widget is loaded using Javascript
• Chat trigger: Tawk.to supports, ProProfs supports. Push proactive messages through the chatbox
• Live chat Web SDK: Tawk.to -, ProProfs does not support. Build custom behaviours for your chat widget using Javascript code
• Sneak peak message: Tawk.to supports, ProProfs does not support. See what the user is writing before the message is sent
• Live translate: Tawk.to supports, ProProfs does not support. Automatically translate messages on multiple channels
• Chat transcript: Tawk.to supports, ProProfs supports. Send a sum up of the conversation
• Customizable chat widget: Tawk.to supports, ProProfs supports. Personalize the way the chatbox is displayed
• Co Browsing: Tawk.to does not support, ProProfs does not support. Access customers' screen to co-browse with no additional plugin
• Multisite: Tawk.to supports, ProProfs supports. Ability to be used through multiple websites
• Video and audio calls: Tawk.to supports, ProProfs does not support. Start an audio or video call from the live chat with no additional plugin
• Speed Impact: Tawk.to -, ProProfs -. The time it takes the live chat to be fully loaded
• Branding removal: Tawk.to from $19 / mo, ProProfs supports. Prevent the brand's vendor to be displayed
• Multilingual website chat: Tawk.to supports, ProProfs supports. Adapt the live chat context to customers' language
• Chatbot builder: Tawk.to does not support, ProProfs supports. Craft chatbot scenarios without coding skills
• Draft scenarios: Tawk.to does not support, ProProfs supports. Experience chatbot workflow in draft mode
• Input fields: Tawk.to does not support, ProProfs supports. Form and lead capture through chatbot
• Carousels: Tawk.to does not support, ProProfs does not support. Slider mode to display multiple images in a conversation
• Multichannel: Tawk.to does not support, ProProfs does not support. One template to answer questions on multiple channels
• Custom iframe: Tawk.to does not support, ProProfs does not support. Embedded third-party solution
• Keyword intents: Tawk.to does not support, ProProfs supports. Trigger chatbot based on specific keywords
• Condition blocks: Tawk.to does not support, ProProfs supports. Adapt the behavior on specific conditions
• Internal data ingestion: Tawk.to does not support, ProProfs does not support. Combine multiple data and content sources to create custom AI agents
• Copilot: Tawk.to supports, ProProfs supports. AI-powered virtual assistant for teams
• Virtual assistant: Tawk.to supports, ProProfs supports. Answers suggested automatically thanks to AI
• Categorization: Tawk.to does not support, ProProfs does not support. Automated conversation categorization
• Speech-to-text: Tawk.to does not support, ProProfs does not support. Transform audio messages into texts
• Summary: Tawk.to supports, ProProfs supports. Get an instant summary from your conversation
• Multilingual AI: Tawk.to supports, ProProfs does not support. AI models able to speak your users languages
• Custom LLM: Tawk.to does not support, ProProfs does not support. Leverage an In-house, private, custom built LLM
• Targeting options: Tawk.to does not support, ProProfs does not support. Personalize the list of targeted users
• Dynamic data: Tawk.to does not support, ProProfs does not support. Insert dynamic data in your templates
• Email, WhatsApp & Chat sequences: Tawk.to does not support, ProProfs does not support. Push sequences on multiple channels
• Templates: Tawk.to does not support, ProProfs does not support. Save and manage email or chat templates
• Knowledge base: Tawk.to supports, ProProfs supports. Create a help center for your customers and leads
• Web SDK: Tawk.to does not support, ProProfs supports. Personalize interactions with Javascript
• Password protected: Tawk.to does not support, ProProfs supports. Protect your articles with a password
• Multilingual: Tawk.to supports, ProProfs supports. Make your articles available in multiple languages
• Personalization: Tawk.to supports, ProProfs supports. Customize the look and feel of your knowledge base
• Custom domain name: Tawk.to supports, ProProfs supports. Attach the knowledge base available to your domain
• User profile: Tawk.to -, ProProfs Additional fees to be paid. Detailed view of your customers' information
• Advanced filters: Tawk.to -, ProProfs supports. Create a customized list of users
• Tags & Segments: Tawk.to supports, ProProfs supports. Tag a group of users to gather them under one flag
• CRM integrations: Tawk.to supports, ProProfs supports. Connect your inbox with leading CRMs